At TAJABON, we are committed to your satisfaction. If for any reason you are not fully satisfied with your purchase, you may request a return within 14 calendar days of receiving your order.
RETURN CONDITIONS
- The item must be in its original, unused, and unworn condition.
- All original packaging, labels, and documentation must be intact.
- Returns must be requested within 14 calendar days from the date of delivery.
- Return shipping is at the customer’s expense, unless the item is defective or incorrect.
- All return shipments must include a valid tracking number. Untracked returns will not be accepted or refunded.
- TAJABON is not responsible for lost or damaged return shipments.
HOW TO REQUEST A RETURN
- Email us at info@tajabon.com with your order number and reason for return.
- Our team will respond within 2 business days with return instructions and the return address.
- Once confirmed, you must ship the item within 7 business days of receiving our instructions.
REFUND PROCESS
- Once we receive and inspect the returned item, we will issue a refund within 14 business days.
- Refunds will be made using the same payment method as the original purchase.
- Shipping costs are non-refundable unless the item was received damaged or incorrect.
ITEMS NOT ELIGIBlE FOR RETURN
- Custom-made or personalized items
- Earrings and piercing jewelry (due to hygiene regulations, if packaging has been opened)
- Items that show signs of use, wear, or damage
- Items returned without original packaging or accessories
- E-Gift cards cannot be exchanged or returned
INTERNATIONAL ORDERS
We accept returns from the EU, United Kingdom, United States, Canada, and other international destinations.
Please note: any return shipping costs, customs duties, or import taxes on returned goods are the responsibility of the customer. If you are requesting a refund for an item you paid duty for, we will be unable to refund the duty as it is not collected by us.
UNCLAIMED PICKUP ORDERS
If you choose delivery to a pickup point (e.g. DPD Pickup) and do not collect your parcel within the specified storage period (usually 5–7 business days), the package will be automatically returned to us.
In such cases:
- The initial shipping cost and the return shipping fee will be deducted from your refund.
- We reserve the right to charge an additional handling fee of €5 for restocking.
- If you would like the order to be reshipped, you will be responsible for the new shipping cost.
Please ensure that you collect your parcel on time or track the delivery using the provided tracking number.
For any questions or assistance, please contact us at info@tajabon.com.
By placing an order with TAJABON, you agree to this return policy.
