TAJABON jewellery is handcrafted in our LISBON workshops and shipped from LISBON, PORTUGAL. All orders are shipped within 1 business day and include a tracking number for real-time updates.
We offer the following shipping options:
●... STANDARD DELIVERY within the European Union and to the United Kingdom – FREE
Delivery time: 3–5 business days
Delivered by UPS: courier home delivery to your door or UPS Access Points (you can choose your preferred Pick-Up Point during checkout).
●... EXPRESS DELIVERY within the European Union and to the United Kingdom – €15
Delivery time: 1–3 business days
Free on orders over €300. Delivered by UPS: courier home delivery to your door or UPS Access Points (you can choose your preferred Pick-Up Point during checkout).
●... WORLDWIDE DELIVERY
EXTENDED EUROPE & NORTH AMERICA (Albania, Andorra, Bosnia & Herzegovina, Gibraltar, Greenland, Iceland, Kosovo, Norway, San Marino, Serbia, Switzerland, Canada, United States) – €30
REST OF THE WORLD – €49
Delivery time: 2–5 business days, depending on the destination
Free on orders over €300. Delivered by DHL / UPS Express (courier home delivery to your door).
FREE SHIPPING
We offer FREE STANDARD delivery within the European Union and to the United Kingdom on all orders, and FREE EXPRESS delivery (DHL / UPS Express) within the European Union & Worldwide on orders over €300.
INTERNATIONAL SHIPPING
We ship worldwide. Delivery times and rates may vary depending on the destination and the selected carrier. For orders outside EU customs duties, taxes, and import fees (if applicable) are the responsibility of the customer. At this time, we do not offer prepaid taxes and duties for orders outside EU so we would like to inform you that shipping to your destination could incur customs charges. It means that the customer is responsible for paying all import duties and customs charges in accordance with the applicable local laws. We recommend checking with your local customs office for more information before placing an order. Please note that if you are requesting a refund for an item you paid duty for, we will be unable to refund the duty as it is not collected by us.
Due to current shipping restrictions, we are temporarily accepting orders to the United Kingdom only for amounts exceeding €160. Please note that UK VAT (20%) and customs clearance fees are not included in the final price and will be charged separately by UPS upon delivery.
PROCESSING TIME
Orders are usually processed and shipped within 1 business day. Orders placed on weekends or public holidays will be processed on the next working day.
TRACKING & DELIVERY
Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to track your parcel in real time. Notice - making your order you will be asked to provide a telephone number on the shipping page of checkout, which is important if the courier needs additional information to insure a successful delivery. You will also be asked to provide an email address, to which we will send confirmation that your order was placed.
PICKUP POINT DELIVERY (EU & UK ONLY)
If you choose delivery to a Pick-Up Point (via UPS Access Points), you can select the most convenient location during checkout.
Unclaimed Pickup Orders
If a parcel is not collected from the pickup point within the designated period, it will be automatically returned to us.
We encourage you to track your parcel and collect it promptly to avoid delays or deductions.
PACKAGING
All TAJABON jewelry is carefully packed in branded, shock-resistant and moisture-protected gift boxes.
SHIPPING ISSUES OR DELAY
TAJABON is not responsible for delays caused by shipping carriers, customs clearance procedures, or incorrect shipping details provided by the customer. If your parcel is delayed, lost, or damaged, please contact us as soon as possible and we will assist you in resolving the issue.
We aim to provide convenient and secure payment options for all our customers.
We accept the following payment methods:
The security of your payment information is our top priority. We do not store or process any payment card data on our website. All transactions are securely processed through trusted, certified payment providers who fully comply with EU regulations, including PSD2 and PCI DSS: Stripe (https://stripe.com), Revolut (https://revolut.com), PayPal (https://paypal.com).
All prices on our website are listed in euros (€). Payments are charged in euros or in your card’s local currency, converted at your bank’s exchange rate at the time of the transaction. Minor variations in the final amount may occur due to currency conversion or bank fees.
For any questions or assistance, please contact us at info@tajabon.com.
By placing an order with TAJABON, you agree to this shipping policy.
